Study: In Era of COVID-19, Airlines and Airports Must Do More to Accommodate Stressed-Out Passengers

Florida Atlantic University | October 19, 2020

Personalized Profiles, Encouraging Messages Would Help Travelers Cope  BOCA RATON, Fla. (Oct. 19, 2020) – With the coronavirus crisis dealing the travel industry one of the biggest blows in its history, a new study from researchers at Florida Atlantic and Florida Gulf Coast universities suggests that airlines and airports should be doing more to help passengers cope with stress. Airlines and airports need to design services and create marketing strategies for passengers dealing with stressful leisure travel, according to Ye Zhang, Ph.D., and Melanie Lorenz, Ph.D., both of FAU, and Jase Ramsey, Ph.D., of FGCU. The study, published i...