The Hospitality Customer You Didn’t Train For

Jim Lopolito | September 16, 2024

By Jim Lopolito Fundamentals in Accident Training Shaping how well we execute service to our guests is a primary function of hotel and restaurant training.  From the front of house to the back, and the first floor to the top floor, we support our teams on the path to guest experience and financial rewards.  This is fundamental and we hope that nothing gets in the way of our dreams. There is, however, the likelihood your practices are overlooking a component of training that is allowing significant risk to your success.  In simple terms, if you assume your employees are performing their responsibilities correctly in protecting guests ...