Josh Bergen
Are Millennials Ready to Be the Next Generation of Hospitality Leaders?
Joshua Bergen | May 20, 2021
By Joshua Bergen Across industries, millennials have steadily transformed the workplace. Born between 1981 and 1996, millennials come to the table with a unique set of priorities, motivations, and commitment to political awareness. They are innovative, value-driven, curious, and, despite any stereotypical assumptions perpetuated through the ranks, they are a hard-working group. As Morley Safer once said, “Millennials have the upper hand because they are tech-savvy, with every gadget imaginable almost becoming an extension of their bodies. They multitask, talk, walk, listen and type, and text. And their priorities are simple: they come fi...
The Do’s and Don’ts of Selecting the Right Hotel Technology Partner in 2021
Joshua Bergen | February 24, 2021
By Joshua Bergen Selecting the right technology partner for your hotel is no small task. But for many hoteliers, a hard choice becomes easier when they consider one pivotal element of service: the people. Hospitality is, after all, a people-centric industry. In the hospitality realm, it's always been about the people who step foot on each hotel property and the entirety of their unique experience that is made up, in large part, by interactions with staff. The relationship between a hotel and its guests is absolutely paramount to its success. So, why should the relationship between a hotel and a technology vendor be any different? ...
