katie scheer
What Four Things Impact First Impressions?
ProSolutions | September 20, 2018
By Katie Scheer First impressions are paramount since they are highly accurate; how you are instantly evaluated can make or break your success. And you have heard before that a first impression is made within 5 seconds, but I believe it's faster. Why? Personal experience– I get a feeling about something or a situation within 2 seconds (don't you?). The science- 20 million billion bits of information move around our brains every second, and it calculates sounds, sights, smells, taste, touch, and thoughts in every moment at the same time (from The Phenomenal Experience). This means we need to up our game and make sure that we contro...
Round 4: Your Customer Service Questions Answered
ProSolutions | August 3, 2018
By Katie Scheer Are you ready for the 4th in this series? Here we are covering topics of customer service efficiency, accessibility, and gaining feedback. All are imperative to your success since your customers' perspective is your business' reality. Our goal is to help ensure that your reality is one of big success, so away we go with answering your questions... 1. We live in a fast-paced world where patience is limited, so I feel pressured to deliver information to my customers as quick as possible, which sometimes results in not giving them the most thorough information. Suggestions? You are right. Customers typically want th...
Round 3: Your Customer Service Questions Answered
ProSolutions | June 26, 2018
by Katie Scheer Here we go again! Thrilled to bring you the third in this popular series. This time we are focusing just on customer service communication. Why? Good communication is the foundation for all good customer service. It's that simple. By the way, no worries if you missed reading the first two because we have links to them below. 1. Some of my customers are very long-winded, and I don't have a lot of time to sit and listen. Tips or feedback? Here's the deal- everyone's busy, and time is a precious commodity to all. So this does not mean that your time is of higher value than your customers' time; therefore...
Sleek, Fresh, and Improved = ProSolutions
ProSolutions | June 13, 2018
By Jana Love Hey, check out what's "new" with ProSolutions! Over the course of 2 years (much longer than we thought), we have been working on a re-brand. This is the second re-branding experience that we have taken ourselves through in our "almost" 30-year run. These experiences give you permission, and require you, to explore the "what if's." What if we told our story in a different way, what if we brought in fresh new colors into our look, what if we changed our logo, what it we simplified, what if…. Having been here for the last 30 years, constantly testing my entrepreneurial skills as a business person, what has been in my re...
Green Is the New Black
Katie Scheer | March 7, 2018
By Katie Scheer Hotels- this one's for you! In 2017, we asked >2,500 hotels what they are doing to "go green." So we have good info for you... If your hotel isn't already pursuing green rankings and certifications, you are behind the "go green" trend. It's time for you to step up to the plate and make some changes to become better friends with our planet. It's a fact that hotel guests of today want to stay at hotels that are eco-conscious. This means more gained business for you from those guests ($ ca-ching, ca-ching $). Also, by going green, you also reap these two benefits (there's several m...
Learn the Four C’s of Successful Selling
Katie Scheer | February 14, 2018
By Katie Scheer It is a very competitive and fast paced consumer world. For your business to thrive, you must take the time to learn (and know) your product, competition, market trends, economic factors, and current events. Customer relationships have to be built, AND accounts must be qualified. How can you qualify and build customer relationships? First, inquiring about the customer's key needs and objectives are questions that must be asked during the sales process. Then, by understanding the needs of the customer, your sales process and pitch can be custom designed to match his/her key needs. What's better? Your customer will kno...
Let’s Revisit This: Are You a WINNER or a LOSER?
Katie Scheer | January 25, 2018
By Katie Scheer The start of a new year brings a higher drive to succeed as goals are made and strategies are set, so it's fitting to revisit what it takes to be a winner. Let's win this year by achieving our visions for 2018. I am competitive and hate to lose - personally, professionally, and athletically. "Losing" doesn't necessarily mean I lost; instead, it might mean I defeated myself because I didn't try hard enough, dwelled too much on mistakes, and more. When I don't "win," I learn from my mistakes, pick up the pieces, and create the game plan for how to do things different next time. I hav...
Customer Service & Sales: Be Authentic
Katie Scheer | December 13, 2017
By Katie Scheer Let's stop faking it. Deliver the customer service that you want to receive, and sell honestly in such a way that you would want to buy from you. Consumers today seek and crave authenticity since there's too much garbage always getting in the way of the truth and what's genuine. No more acting or saying what you think will give you the best end result. Instead, speak the truth and make yourself proud. Yes, this is your Oprah moment, and you too could become rich (if you aren't already). How do we do this in customer service and sales? Here are just a few simple ideas: 1. Deliver quality, even if it means ...
