Cloud-Based Hotel Software Has Failed, but a New Paradigm Is on the Horizon

Keith Gruen | June 22, 2017

By Keith Gruen Most hoteliers agree that the cloud is the way to go. This is not new. They believed in the cloud for five to ten years already. However, penetration of cloud hotel software is only around 1%. It's even lower in chains. Why didn't the cloud revolution happen? The answer is that the first generation of hotel cloud software solutions didn't do anything radically different from the legacy hotel software vendors. The first generation hotel cloud software was basically the old stuff but available via the internet. The user interface ran inside a browser instead of a desktop window but otherwise all the other problems of legacy...