The Hotel of the Future: Interview With GM About Technology in 2030

Ian Millar | March 23, 2022

By Ian Miller   What IT tools and platforms does the hotel of the future require? What might be the technology competencies of future hotel general managers? This imaginary interview between EHL professor Ian Millar and BOSC6 student Kelly Sebastianutto propels us into a top London hotel in 2030 where Kelly is the newly-appointed General Manager.   New position, how do you feel about it? Great! But also a little bit overwhelmed as the industry has really transformed itself since I graduated from EHL in 2022. Since starting this role 6 months ago, we have already made numerous changes to our tech operations. Thinking ...