The True Heart of Hospitality Is Human Kindness, Especially to Strangers

Doug Kennedy | June 27, 2022

By Doug Kennedy As a hospitality industry trainer specific to the lodging industry, I am always interested to learn what the word itself means to people across the spectrum of culture, language, and other human demographics. When I started out years ago, I first researched the word itself. Various dictionary definitions told me that it meant “Treating guests with warmth and generosity.” When I researched the root of the word, which originates from the Latin word “hospes,” I learned that it originally referred to both the guest and the host. For decades now I’ve challenged our workshop participants to write up their own definit...