Knowing Hospitality
Returning to Hospitality Operations
Adam Knight | July 14, 2020
By Adam Knight Unless a property is seasonal, most hotels aren't built to be closed. Ask around and you'll find that many hospitality professionals have never gone through the process of closing or opening a hotel. The first half of 2020 has changed that and we find ourselves at the start of the second half of the year with closed hotels still trying to decide if they should reopen and recently-opened hotels either struggling to operate on very minimal staffing or being overwhelmingly busy (with very minimal staffing). In any of these scenarios, trying to figure out what to do to safely reopen or to reassess plans that were put in pl...
The First 100 Days
Adam Knight | June 3, 2020
By Adam Knight As we start looking at a post-coronavirus world, there’s an opportunity for savvy managers and business owners to outline an action plan that will launch them out of their current situation and provide the momentum needed to be successful in our new normal. It wasn’t until Franklin D. Roosevelt took office in 1933 that a president’s first 100 days became a topic of discussion. After inauguration he moved quickly to pass 15 major pieces of legislation. This level of productivity was unheard of at the time and lead to enormous popularity. Roosevelt actually coined the term "first 100 days" during a radio address in Ju...
The Five Changes Expected in the Hotel Industry
Adam Knight | May 18, 2020
By Adam Knight Returning to operations in our new environment is sure to bring many expected and unexpected challenges. Between figuring out social distancing protocols and mitigating risk throughout the property, hotels will be contending with a lot as we move through the coming months and years. The landscape continues to change rapidly and while no one can say with any degree of certainty where everything will land, we are starting to see the shape of things to come. Reduced capacity allowance in restaurants and bars, queuing for entry in to stores, ubiquitous placement of sanitization products, PPE requirements while in public, heal...
