labor challenges
MOP by Visual Matrix Helps Hoteliers Achieve Efficiencies in a Strained Labor Market, Industry Adoption Grows by More than 400%
Visual Matrix | August 8, 2024
Visual Matrix MOP continues to improve hotel operations, optimize guest satisfaction, and set new standards for worker safety Richardson, Texas, August 8, 2024 – Visual Matrix, a leading provider of advanced technology solutions for the hospitality industry, has increased the growth of its MOP technology 440 percent since Visual Matrix acquired the technology in November 2021. MOP is now used at more than 1,000 hotels representing than 33 brands in the industry, including Wyndham, Hilton, Marriott, IHG, Choice, and more. “MOP was designed to help hoteliers overcome the many operating challenges they face today, in addition to the crunch...
New Labor Challenges Arise in 2023
Robert Mandelbaum | June 6, 2024
By Robert Mandelbaum, Andrea Grigg The scarcity of employees has long been the primary labor concern for U.S. hoteliers, even before the onset of the COVD-19 pandemic. Historically, jobs in the lodging industry have had a negative perception as being too physically demanding, requiring too long of hours, and requiring work on weekends and holidays. The shortage of personnel was exaggerated during 2021 and 2022 as many of the employees that were laid off during the pandemic in 2020 opted not to return to the industry. The difficulty of attracting workers to fill line-level positions within hotels lessened somewhat in 2023. Reductions in ...
Rethinking Hospitality’s Approach to the Workforce: Unifocus White Paper Tackles Staffing Shortages and Rising Costs
Unifocus | September 6, 2023
Special report provides practical tips for addressing the industry’s key challenges DALLAS, TX – Sept. 6, 2023 – Unifocus, the leading provider of workforce management systems to the hotel and hospitality industry, published a proprietary study offering insights into the hotel industry’s ongoing labor shortage and how operators can adapt to achieve and maintain efficiency and profitability. “The Hotelier’s Definitive Guide to Success Amid Staffing Shortages” provides new ways to control costs, optimize staffing efficiency, and reduce turnover to create a sustainable, predictable operations ecosystem. The white paper outlin...
Overcome Hotel Turnover and Improve Morale With Better Shift Coordination
Cristian Grossmann | April 27, 2023
By Cris Grossmann, CEO and co-founder of Beekeeper Hotel managers have a thorny challenge to solve: they must ensure exceptional guest service, while dealing with staff scheduling challenges and punishing turnover. While other service businesses like restaurants and retail stores close after business hours, hotels are always open. That means managers need to schedule staff around the clock, ensure adequate coverage during peak hours and seasons, and accommodate staff requests for time off. That’s increasingly a difficult task as worker departures soar; in January 2023 alone, 5.4% of all accommodation and food service workers quit their j...
The Pennsylvania State University’s Emma Carlson and Kara Booth Win 2022 Hospitality Asset Managers Association (HAMA) Student Case Competition
HAMA | April 13, 2023
Students Provided Insights Into “After Effects of COVID-19: Labor Challenges" STATE COLLEGE, Pa., April 13, 2023—Officials of the Hospitality Asset Managers Association (“HAMA”) today announced that the 4th year students Emma Carlson and Kara Booth of The Pennsylvania State University were selected as the 2022 winners of the Seventeenth Annual HAMA Student Case Competition. The PSU team was chosen from a select field of top hotel schools. Student teams researched and prepared a case study from a list of topics that currently impact the hotel industry, including: Inflation and the rising cost of labor and raw materials ...
What the Data Reveals About Key Pre-Stay Questions You Can Automate
Adam and Larry Mogelonsky | February 1, 2023
By Adam Mogelonsky, Larry Mogelonsky There’s no panacea to the labor crisis hotels currently face. Instead, the best solutions are often the ones that help you to continuously improve the productivity of your existing team. This is why the two of us persistently extol automation, especially those solutions that are easy to onboard and offer a series of nifty applications well beyond their original aim. As we look ahead to 2023, many of us may try to shrug off this past summer’s staffing woes as a transitionary consequence from all that pent-up travel demand from the pandemic. Economic trends suggest the exact opposite. Our present l...
