Building Rapport Beyond the Spoken Word

Larry Mogelonsky | April 29, 2015

By Larry Mogelonsky, MBA, P. Eng. (www.lma.ca) If you've ever read a book on body language or perfecting your public speaking abilities, then you've probably come across the statistic touting that our verbal language skills only account for approximately 7% to 15% of all communications. The other 85% is comprised of: Vocal tonality (calm and slow, loud and forceful, terse and upset, tense and chatty etc.) Facial expressions (direct eye contact, nervous sideways glances, smiling, frowning etc.) Body movements (posture, hand gestures, fidgeting, gait etc.) I bring this up because every so often I come across a published article discu...