leadership and service excellence
Dr. Bryan K. Williams to Receive the ISPA Dedicated Contributor Award
Bryan K. Williams | February 11, 2019
Monday, 11 February 2019 - The International SPA Association (ISPA) is pleased to announce Dr. Bryan Williams as the recipient of the 2019 ISPA Dedicated Contributor Award. As an international speaker and author, Williams first spoke to ISPA members in 2006 and continues to inspire with his focus on service excellence and leadership effectiveness. "Bryan's passion to inspire leaders and elevate the importance of providing unparalleled customer service has left a lasting impression on the International SPA Association," said ISPA President Lynne McNees. "We are grateful for his continued support and dedication to the ISPA community." Wil...
Love Your Work: Leadership & Service Excellence with Bryan K. Williams
Bryan & B.Williams Enterprise, LLC | October 19, 2015
Professionalism is about doing what you are supposed to do, when you are supposed to do it, whether you feel like it or not. Work is not meant to be something that is begrudgingly done or tolerated. It's easy to spot someone who work with joy in their hearts. They don't see their customer as an interruption of their work, but rather the purpose of it. Topics: Week 1: Be Consistent Week 2: WOW Somebody Week 3: Learn Preferences Week 4: Universal Service Rules Week 5: Own Your Work Week 6: Love Your Work Contact us to learn how you can bring Dr. Williams into your organization. You will receive a complimentary module from our popu...
