leadership mentoring
When Things Aren’t Going Well, Will You Accept Blame?
Shep Hyken | November 27, 2019
By Shep Hyken In a recent Shepard Letter, I wrote about the concept of giving recognition to the people who deserve it. Someone being recognized for what they bring to the organization is often overlooked. That’s a shame. People need to be recognized for their contribution to the team’s success. One of our faithful readers, Drew Smith, responded to the article and shared that he was reading a biography about the 34th President of the United States, Dwight Eisenhower, who was known for “pushing praise down and blame up—to himself.” This is an interesting concept. The idea of praising people for the good job they do is powerful....
Introducing the Concept of Micromentorship
Larry Mogelonsky | August 21, 2019
By Larry Mogelonsky, MBA, P. Eng. (www.hotelmogel.com) Mentorship and training are consummately important aspects of any successful business, but one of the most salient rigors of hospitality is that no manager has the time to properly devote to this task. We are all too busy putting out the proverbial fires and managing the day-to-day that we neglect the long-term because we’re mentally and often physically drained. There are both obvious and lurking dangers, though, in sidelining formal mentorship and training that could result in a lack of succession planning or, worse, operational deficiencies that compromise guest service. One ot...
Mentoring in the Hospitality Industry: Insuring the Vibrancy for the Next Wave
Gary Hernbroth | August 5, 2019
By Gary Hernbroth “You’re never too good to get some help.” So says Shelby Hohenshil, 23, and just a year out of Michigan State University where she graduated last year from The School of Hospitality Business. But in some ways she has the wisdom of a wizened veteran when it comes to knowing what it takes to forge a successful career. Shelby landed a job right out of college at the monster-sized Hyatt Regency Chicago, the Windy City’s largest hotel at 2,032 rooms. But she has no misgivings. She knows she didn’t do it alone. “My mentor during my senior year at MSU played a huge role in getting me out of my comfort zone,...
Your Leaders Will Also Need Mentoring
Larry Mogelonsky | February 25, 2015
By Larry Mogelonsky, MBA, P. Eng. (www.lma.ca) According to a benchmark study in 2012, US companies alone spend almost $14 billion annually on leadership development with the cost of customized offerings from top business schools reaching upwards of $150,000 per person. No one can doubt that it's important. But molding the next generation of hospitality leaders (keeping this price tag in mind) is far easier said than done. There are lots of tricks to develop and coach leaders without spending excruciating amounts of money. You start by choosing only those individuals who possess the most essential capabilities for business success such ...
