Hoteliers Speak: The ROI of Voice Assistants Is Measurable

David Berger | September 27, 2021

By Dave Berger The demand for in-room voice-activated digital assistants continues to grow exponentially, not only for their ability to put safety-critical distance between hotel guests and staff, but because they eliminate physical touchpoints in guestrooms and efficiently deliver personal service at scale, a requirement at properties operating with limited staff. These devices are improving service by shortening wait times, increasing accessibility, improving request accuracy, expediting routing to the appropriate staff person, and boosting satisfaction. In “The Road to 2025: Hospitality in the Digital Era,” Cognizant reports that...