luxury brands
Hotel Brands Check Into New Verticals
February 29, 2024
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Customer Service Excellence in the Luxury Segment: How To Stand Out
EHL | December 11, 2023
By Breandan Ritaine In this article, we shine a light on: Consumer trends that are transforming the luxury segment The ten commandments of luxury brand service strategy Practical ways to build customer service excellence Relevant KPIs to measure customer experience in the luxury segment The luxury sector is growing steadily and creating great opportunities for brands to enter the market or grow their audience. But it’s no longer all about being flashy and pricey, today’s luxury shopper is more influenced by personalization, innovation, conscious consumerism, and an emotional experience. So while today’s luxury industry...
LTI Announces the World’s Best Luxury Hotel Brands 2023
LTI – Luxury Travel Intelligence | October 25, 2023
Mandarin Oriental takes top spot for first time New entries - Peninsula and Raffles October 25, 2023: Welcome to our annual World’s Best Luxury Hotel Brands report. This is not just another World's Best list. LTI – Luxury Travel Intelligence – has used the past 12 months to apply the perfect assessment process: a rigorously defined algorithm that measures the performance and values of luxury hotel brands. This year, our algorithm has 130 touchpoints relevant to the luxury hotel sector. Each has its own weighted score value with a total maximum accumulative score of 4663. The touch points relate to overall br...
High Demand for Luxury Travel Continues Unabated
The Olinger Group | December 6, 2022
NEW ORLEANS, Dec. 6, 2022 -- Luxury travelers are taking more trips and spending more money as the demand for luxury travel and experiences continues unabated, according to a study conducted in Q4 2022 by The Olinger Group, a market research firm whose specialties include luxury travel and luxury brands. The Q4 study is a follow-up to The U.S. Luxury Traveler Study 2022, which was conducted in the spring to provide baseline information on the identity, expectations, and behaviors of luxury travelers. The Olinger Group timed the studies to coincide with the summer and holiday peak travel periods, thereby providing timely information to com...
