luxury hotels
Customer Service Excellence in the Luxury Segment: How To Stand Out
EHL | December 11, 2023
By Breandan Ritaine In this article, we shine a light on: Consumer trends that are transforming the luxury segment The ten commandments of luxury brand service strategy Practical ways to build customer service excellence Relevant KPIs to measure customer experience in the luxury segment The luxury sector is growing steadily and creating great opportunities for brands to enter the market or grow their audience. But it’s no longer all about being flashy and pricey, today’s luxury shopper is more influenced by personalization, innovation, conscious consumerism, and an emotional experience. So while today’s luxury industry...
Why Luxury Hotel Brands Are Hot on India
JLL | November 28, 2023
Hotel operators are looking to ride the boom in domestic travel India is becoming a top destination for luxury and ultra luxury hotel companies, driven by a surge in domestic travel and the growing affluence of the Indian middle and upper classes. New ultra-luxury hotel openings are set for next year in cities across the country, including from notable operators like Waldorf Astoria and Raffles. These luxury hotels get their “ultra” from elements such as exquisite design, personalized services, Michelin-starred restaurants, and high-end spas. The emergence of India as an ultra-luxury hotel destination can be attributed largely t...
Behind the Scenes: How Luxury Hotels Take Care of Their Staff
EHL | November 27, 2023
“Staff shortages in the hospitality industry are a lurking issue that can drastically affect the quality of a business and the experiences guests receive. In an era of unparalleled challenges, luxury hotels are particularly hard hit. This article delves into how these premium institutions are prioritizing their staff’s well-being and professional growth to combat the current labor shortages. Welcome to the compelling universe of luxury hotel staff management!” Staff management challenges in luxury hospitality The hospitality sector has never been more competitive, particularly in the upper echelons where luxury hotels compete for disc...
How To Train Your Staff To Meet Luxury Service Standards Without Sounding Scripted and Insincere
Doug Kennedy | November 14, 2023
By Doug Kennedy Hoteliers in the upscale, luxury, and ultra-luxury segments of the lodging industry not only have to be concerned with the preferences of their actual guests, but also with the sometimes-ambiguous standards imposed on them by their brand, soft-brand, membership/affiliation, or by third party luxury hotel rating services. Indeed, achieving and maintaining those stars, diamonds or other merit-based symbols has never been easy and always represents a significant accomplishment. Surely, meeting these standards is important, and therefore it is essential that all staff are well-versed in the requirements. However, too many ho...
InterContinental Hotels & Resorts Unveils a Distinctive Global Brand Evolution
IHG | October 9, 2023
InterContinental demonstrates its pioneering spirit while paying homage to its rich heritage, paving the way for the luxury traveller of tomorrow. LONDON: InterContinental Hotels & Resorts, the world's first and largest international luxury hotel brand, is embarking on an exciting new chapter with the launch of an extensive global brand evolution announced today. As part of IHG Hotels & Resorts' luxury and lifestyle portfolio, InterContinental is set to yet again reimagine the luxury travel experience, striking a harmonious balance between freedom and familiarity. This transformative journey is driven by the brand’s long held ...
Luxury Hospitality: What Makes a Luxury Hotel Today
Dr Suzanne Godfrey | July 5, 2023
By Dr. Suzanne Godfrey Luxury hospitality: what makes a luxury hotel? A palace or a 5-star hotel? Hotels around the world are often referred to as palaces or ‘grand dames’ – vestiges of a bygone era when grand hotels were associated with luxury and glamour. But the concept in its true sense is quintessentially French and in 2010 the French Tourism Office bestowed the title on establishments that met certain specific criteria. So what makes a palace different from a 5-star hotel today – or, for that matter, a 6- or 7-star establishment, although there is no official category as such? Luxury can be defined rationally based on hi...
Growth in Worldwide Wealth Vaults Global Luxury Travel to New Heights Creating Increased Investor Interest
JLL | May 17, 2023
JLL Hotels & Hospitality Group releases The Evolution of Global Luxury Hospitality report CHICAGO, May 17, 2023 – The global luxury hospitality industry is undergoing a transformation as luxury hotels have risen in popularity in tandem with rising global wealth and consumers’ increased prioritization on immersive experiences. The number of luxury hotel brands and supply have increased by more than one million rooms over the past 40 years. Investors have taken notice as luxury hotels have become an increasingly institutional investment and changing consumer preferences give rise to new investment opportunities. As the world becomes i...
AAA Unveils Top Diamond Designated Hotels and Restaurants of 2022
AAA | February 20, 2023
AAA unveils the 5-Diamond and 4-Diamond properties of 2022. These hotels and restaurants represent the best of the best in lodging and dining. 5-Diamond properties offer ultimate luxury and leading-edge cuisine. 4-Diamond properties offer upscale amenities and distinctive fine dining. Diamond designations reflect AAA Inspectors’ commitment to quality and consistency in the hospitality industry. Diamond Inspectors are trained professionals who travel across North America to conduct unannounced, independent, in-person property inspections. The 4Cs of AAA Diamonds Cleanliness: AAA hotel inspections include ATP...
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