luxury hotels & resorts
4 Ways Luxury Hotels Can Use Technology To Provide Better Customer Service
Alex Shashou | January 16, 2016
By Alex Shashou For some luxury hoteliers, the idea of mobile technology in hospitality is fraught. When customer service is understood as face-to-face interaction, the introduction of mobile technology is seen as an ill-suited replacement, an encroach on the time-honored traditions of hospitality. And when construed as such, there is also research that backs up these misgivings. A recent study by the Cornell University School of Hotel Administration shows that using automation - in this case self-serve check-in technology - as a replacement for in-person customer service "can impede development of employee-guest rapport and lead t...
Legendary Turtle Bay Resort Joins Luxury Hotels & Resorts to Feature Cyber Monday Travel Values
Benchmark Hospitality International | November 23, 2015
The Woodlands, TX (November 23, 2015) – Turtle Bay Resort on Oahu's fabled North Shore joins Benchmark Hospitality International's Cyber Monday Travel Values by offering an exceptional rate of $229 (plus tax & resort fee) available from Black Friday to Cyber Monday for select dates in 2016. This discount represents a total of 25% off best available rate—an offer likely not to be repeated! The actual set of dates will be teased on a 10 Day Countdown - beginning on November 18th. Surfers at Turtle Bay Resort test their mettle on Oahu's most powerful waves. Snorkelers rave about epic undersea encounters with sea turtles. Ev...
