luz candelas
Want More Positive Guest Feedback? Invest in the Right Improvements
Luz Candelas | August 31, 2018
By Luz Candelas Not all resort facilities warrant the same level of investment during a capital expenditure program. The guest impact of any single resort space can often be over or underestimated and the ramifications on future margins can be dire. When traveling to Mexico or the Caribbean, guests expect their chosen resort will have all the attributes of a tropical paradise. Ensuring the design program is in line with these expectations also guarantees some measure of profitability while protecting the capital expenditure investment from the pitfalls of further redesign. In fact, taking guests' preferences into account at the onset of...
How to Use Data to Build a Profitable Resort
Luz Candelas | July 11, 2018
By Luz Candelas When I became a Director of Architectural Projects in August 2016, it was to provide our owners with a more data-driven approach to resort construction. How existing resorts are operated and how new properties are developed must keep pace with both technology and planned growth. Your project managers, working directly with resort owners, should create cohesive brand standards. You want to assure resort guests that certain aspects of their stay will always be consistent. The focus needs to be on constantly delivering high quality dining, entertainment and bathroom amenities and still provide a new and unique experience at...
