Separating Good From Great GMs in Two Questions

Larry Mogelonsky | November 20, 2019

By Larry Mogelonsky, MBA, P. Eng. (www.hotelmogel.com) Working as an asset manager, one of my key responsibilities over the years has been to collaborate with the general manager to secure the underlying asset’s value as well as develop programs that will grow rate, occupancy and the hotel’s status within the community. Obvious enough, but just like something straight out of an old Soviet playbook, another primary duty is to assess the GM’s performance, offering guidance and mentorship where needed as well as giving the thumbs up or thumbs down on their employment contract renewal. While others will utilize a lengthy and formal...