mark heymann
HFTP Announces 2023 Inductees to the Hospitality Technology Hall of Fame: Sherry Marek and Mark Heymann; Honored at HITEC Toronto Next Month
HFTP | May 23, 2023
The industry icons will be recognized for their influential role in advancing hospitality technology in a special presentation on June 26. Hospitality Financial and Technology Professionals (HFTP®) is pleased to announce two champions of hospitality technology, Sherry Marek and Mark Heymann as the 2023 HFTP International Hospitality Technology Hall of Fame inductees, both recognized for innovating a pioneering technology solution specific to hospitality. Marek is co-founder of Datavision Technologies, retired and continues to share her experience as owner of Aiken Street Consulting and a mentor for women in the technology professio...
Why It Is Critical to Care About Your Employees’ Financial Wellness
UniFocus | January 6, 2022
By Mark Heymann As every hospitality leader tries to address declining employee satisfaction, one simple way to think about the problem is to spend two weeks in their shoes. Why two weeks? Because that’s typically the time frame that an employee is waiting for another paycheck to arrive, and those 14 days can feel like an eternity. According to research from PYMNTS.com, 125 million adults in the U.S. are living paycheck to paycheck. For hotels and all service-related businesses, what needs to change is clear: It’s time to eliminate that waiting period. At Unifocus, we teamed up with Rain to give all our partners who use our Labor Ma...
Changing the Playbook: How Labor Management Technology Can Transform Hospitality’s Outdated Labor Structures
Mark Heymann | September 1, 2021
By Mark Heymann The widespread staffing shortages plaguing hospitality enterprises are not solely due to the Covid-19 pandemic. Sure, the pandemic has intensified them, but the shortages are more so a direct byproduct of ineffective labor structures that fail to align with the needs of a new generation of workers. From low wages, restrictive shift duration limits and outdated overtime rules to a lack of flexible scheduling and work-life balance, the fundamental components of hospitality’s labor structure have a negative impact on the overall work environment. Take the restaurant sector, for example. A whopping 75% of all restaurant em...
Bending Without Breaking: How Labor Flexibility Can Help Hotels Survive the COVID-19 Pandemic
Mark Heymann | July 14, 2020
By Mark Heymann The COVID-19 pandemic isn’t going away anytime soon, and the widespread resurgence of cases across the U.S. throughout June and July is a prime example of that. From a hospitality perspective, the unfortunate reality is clear: hotels will continue to face an uphill battle until a vaccine or effective treatment becomes available. There’s no way around it -- point blank, period. The only way forward is by adapting to the circumstances in front of us. How? Well, a good way to start is by implementing flexibility within labor management processes. Unforeseen obstacles are arising every day amid the pandemic, which furthe...
Monarch Beach Resort Implements MEETINGScope to Gauge Planner Feedback
Monarch Beach Resort | January 13, 2017
DALLAS – Jan. 13, 2017 – The AAA Five-Diamond Monarch Beach Resort has chosen to implement UniFocus' Web-based MEETINGScope, the most advanced system available for gathering critical meeting planner feedback. The survey and analysis tool allows organizations to understand how planners perceive entire experiences, from the time they are contracted through the event's end, and identifies areas in which adjustments can be made to increase meeting and event planners' intent to return and recommend. This is the second UniFocus solution to be installed at Monarch Beach Resort, and the ninth UniFocus solution for the resort's manag...
