mcgraw hill financial
Hotel Guest Satisfaction Reaches All-Time High; Incidence of Problems Hits Record Low
J.D. Power | July 15, 2015
The Ritz-Carlton; Omni Hotels & Resorts; Hyatt Place; Drury Hotels; Wingate by Wyndham; Microtel Inn & Suites by Wyndham; Homewood Suites by Hilton; and Candlewood Suites Each Rank Highest in Guest Satisfaction in Their Respective Segments WESTLAKE VILLAGE, Calif., July 15, 2015 -- Hotel guest satisfaction has risen to a record high, while the number of guests experiencing problems during their stay has dropped significantly, according to the J.D. Power 2015 North America Hotel Guest Satisfaction Index StudySM released today. The study, now in its 19th year, measures overall guest satisfaction across eight hotel segments: luxury...
Hotel Loyalty and Reward Program Features and Benefits Prove Key to Member Satisfaction
J.D. Power & McGraw Hill Financial | April 8, 2015
Regardless of the Number of Hotel Brand Locations Delta Privilege and Hilton HHonors Rank Highest in a Tie in Overall Customer Satisfaction with Hotel Loyalty/Rewards Programs WESTLAKE VILLAGE, Calif., April 8, 2015 -- Hotel loyalty and reward program features and benefits—earning and redeeming rewards—prove key to member satisfaction regardless of the number of hotel brand locations, according to the J.D. Power 2015 Hotel Loyalty/Rewards Program Satisfaction ReportSM released today. The report measures customer satisfaction by examining six factors (in order of importance): account maintenance/management (23%); ease of redeeming po...
