Find the Balance in Hospitality Service

BSC Designer | September 17, 2013

One of the buzz-word business concept in last 20 years was the Balanced Scorecard. It was adopted by biggest retailers, banks, IT companies, hospitals and universities. The unique features of the Balanced Scorecard concept help companies all over the word to put together strategy and action, improving service and client satisfaction as a result. Hospitality industry is not an exception, the Balanced Scorecard concept is successfully used in many large hotel chain as well as in local bed and breakfasts. Balanced Scorecard Basics Any business website will tell you that there are 4 perspectives in the Balanced Scorecard: Education and Grow...