Hotel Technology – 6 Steps to Upskill the Workforce

Melissa Rodrigues | August 6, 2021

By Melissa Rodrigues   As the appetite for travel increases, yet continues to be challenged by rapidly-changing market conditions, consumers are more demanding than ever. It’s vital that every step of the customer experience is optimized, from online search to pre-booking, to check-out, and beyond. Although innovative hotel technology can largely optimize your guests’ online journey and experience, these tools are only as powerful as the people who operate them. Without the right technological training, tools, and skills in place, hotels risk hurting the guest relationship with poor employee knowledge and misuse of solution...