messaging platform
Maestro PMS Integration With HelloShift Brings Seamless Guest Messaging and Comprehensive Hotel Operations
Maestro PMS | May 17, 2021
MARKHAM, ONTARIO — MAY 17, 2021 — Following the impact of the pandemic, hotel guest service and communication is more virtual than ever. The new integration partnership between Maestro PMS and HelloShift brings their mutual clients a Guest Messaging Solution that is simple and intuitive for staff and guests to use. In addition, because HelloShift’s unique messaging platform includes comprehensive hotel operations software, no guest request slips through the cracks. Warren Dehan, Maestro PMS President, said: “We are excited and delighted to partner with HelloShift to provide an excellent Guest Messaging and Staff Collaboration solu...
The Must-Have List for a Hotel Messaging Platform in 2021
Larry and Adam Mogelonsky | February 3, 2021
By Larry and Adam Mogelonsky While we all await the dissemination of a COVID-19 vaccine throughout the first half of 2021, budgets will remain tight while reservations will be slim. With fewer staffers available to manage inquiries, you still need to ensure that service delivery is never compromised for the guests you have, while at the same time ensuring a smooth ramp-up as we transition out of this pandemic. Plus, in our current climate of lower occupancies, you cannot afford a bad review tarnishing your online reputation. Compounding this is the need for contactless communications. Traveler behavior has all but permanently changed an...
Revisiting Chat Apps: What Messaging Platforms Are Best for Your Hotel?
Nancy Huang | March 16, 2018
By Nancy Huang Messaging platforms are fast becoming the new way for businesses to interact with customers. When communicating with brands, 54% of US social media users say they prefer messaging platforms to email, phone, and online chat. Much of this comes down to ubiquity. Millions of people use chat apps on a daily basis to talk with friends and family. By extension, this familiarity makes them a preferred way to communicate with their favorite brands and businesses. Including hotels. From making booking queries, to ordering room service, to firing off a question about the local dining scene, chat apps offer a streamlined way for gue...
Former Head of Mitel Americas Hospitality Sales Joins Percipia Hospitality Solutions as New Global VP of Sales
Percipia | November 7, 2017
Chicago, IL – Percipia, a globally recognized technology leader in the hospitality industry, has named Speleos Dravillas as its Vice President of Global Sales. Speleos, a veteran of the Unified Communications Solutions space, brings his expertise to Percipia as they continue their aggressive growth plans globally. Percipia offers custom solutions to improve both the guest experience and back-office Unified Communications needs. Previously, Speleos oversaw Mitel's Connected Guests Hospitality Sales for the Americas and held previous Sales Leadership roles with Mitel for eleven years. Before that, Speleos, or "Spe," was Chief Busine...
iVeew Expands Functionality for Its guestext Messaging Platform to Include Texting to Hotel Departments, Custom Text Loyalty Programs, and New Event P
iVeew | March 6, 2017
guestext- Guest Relationship Management Avon, CO - March 6, 2017- Mobile texting is fast becoming the preferred method of communication among travelers, this includes hotel guests, iVeew's guestext messaging service is a complete GRM, "Guest Relationship Management" platform which personalizes guest relations, builds on loyalty and improves guest engagement. Expanding on iVeew's already robust guestext solution these new enhancements allow hoteliers to more effectively manage their communications by automating the guest messages to individual departments improving workflow and response times. The guestext loyalty programs are customized...
