meta-reviews
TrustYou Expands Presence in Southern Africa Through Strategic Alliance with Distribution Partner Rainmaker Digital
TrustYou | April 18, 2017
Munich, 18 April 2017 – The world's largest guest feedback platform, TrustYou, places a higher emphasis on its presence in Southern Africa and introduces digital marketing expert rainmaker Digital as distribution partner. The Namibia-based company is specialized in managing and optimizing the entire digital presence and marketing for hotels, lodges, guesthouses, and tour operators located in Southern Africa. TrustYou's guest feedback platform and all of its features are now seamlessly included into the "5 Stages of Digital Success" program that rainmaker digital offers its clients. The partnership between rainmaker and TrustYou wi...
Pan Pacific Hotels Group Appoints TrustYou to Manage All Guest Reviews and Surveys Through One Feedback Platform
TrustYou | March 16, 2017
Munich, 16 March 2017 – TrustYou, provider of the world's largest guest feedback platform, has been appointed by Pan Pacific Hotels Group to combine its online reputation management and the collection of guest surveys across its two brands, Pan Pacific Hotels and Resorts and PARKROYAL Hotels & Resorts. Since the beginning of February, the Singapore-based hospitality company, which operates more than 30 hotels, resorts and serviced suites with over 12,000 rooms in Asia, Australia and North America, has used TrustYou's platform to analyze, manage and solicit guest reviews through easy-to-use dashboards. TrustYou collects and exa...
TrustYou Study Uncovers Travelers’ Online Search and Booking Behaviors
TrustYou | January 25, 2017
++ Review Score Second Most Important Factor Affecting the Booking Decision After a Hotel's Rate ++ Majority Eliminated Hotels Below A Three-Star-Rating When Choosing The Hotel ++ Munich, 25 January 2017 - TrustYou, the world's largest feedback platform, today published the findings of a recently conducted travel industry study. It reveals the relevant and important factors affecting the consumer decision process during one of the main phases of the traveler journey. The study follows the path to decision during the traveler's search for accommodation and evolution of offers, which play a pivotal role leading to the eventual decision to...
Modus Hotels Selects TrustYou for Integrated Customer Communication Platform
TrustYou | November 2, 2016
Leverages Entire TrustYou Platform to Operationalize Pre-Stay, Real-Time and Post-Stay Feedback Munich and San Diego — 2 November 2016 - TrustYou, the world's largest guest feedback platform, today announced its partnership with Modus Hotels, a Washington DC Lifestyle Hotel Company that develops, owns and operates a portfolio of hotels and restaurants in various cities across the U.S. Through this partnership, Modus Hotels will use the guest feedback platform to provide guests with new touch points throughout their stay and analyze the performance based on the guest's feedback. Modus Hotels utilizes TrustYou Analytics & Radar,...
TrustYou Publishes Free E-book: A Hotelier’s Guide to Designing Smart Guest Surveys
TrustYou | September 6, 2016
Munich, 6 September 2016 – Receiving and managing feedback is essential for hotels to improve operations, stay ahead of the competition, obtain valuable insights, and enable the best possible experience for their guests. TrustYou, the world's largest guest feedback platform and expert in sophisticated hotel technology, offers TrustYou Stars, a guest satisfaction survey solution that helps hotels collect more review content. In order to share valuable insights with hotels on how to set up effective surveys, TrustYou published the free e-book Designing Smart Surveys - A Hotelier's Guide to Soliciting Feedback, which is now avail...
DER Touristik Announces Partnership with TrustYou: DER Hotel Brands Use The Global Feedback Platform
TrustYou | April 25, 2016
Munich, 25 April 2016 - DER Touristik, one of Europe's leading tourism groups, partners with TrustYou – the world's largest feedback platform – to analyze, benchmark, and influence the online reputation of their own hotel brands across the entire web. TrustYou collects and evaluates feedback for 500,000 hotels worldwide and displays well-structured data by means of a sophisticated tool. Family-friendly "Club Calimera" and the exclusive "lti Hotels" use TrustYou Analytics to manage and react to feedback in order to constantly improve. The comprehensive evaluation of review data also enables the analysis of different areas, su...
TrustYou Launches Advancement of the TrustYou Radar App: “Social Radar” Enables Hotels to Receive Social Data in Real-Time
TrustYou | March 11, 2016
Munich, 11 March 2016 – Today, TrustYou announces a major advancement to its well-established app – TrustYou Radar – which is the mobile addition to TrustYou Analytics and connects all users with TrustYou while on the go. The newly developed "Social Radar" features collect and display different kinds of social media data about the hotel in real-time. This enables hoteliers to immediately analyze and react to social media posts that are tagged with the hotel or in the location. These include Facebook posts, tweets that mention the @handle of the hotel on Twitter, and Instagram pictures tagged in the geo-location of the ...
A Hotel’s Guide to All Things Google (E-Book)
TrustYou | March 3, 2016
How to Use Google to Capture the Most Bookings Hotels might not have felt an earthquake when Google jumped into instant booking last year; in fact, many were so focused on massive OTA consolidation that Google instant booking may have appeared as barely a blip on the industry seismograph. However, a closer look at the state of online bookings shows that what Google Travel aims to do is reach travelers at every point of the booking pathway, and Book on Google (the hotel instant booking feature) is one among many ways in which hotels will need a presence in order to effectively compete for visibility and market share. Consider: 1. A Googl...
