Customer Service Management With a People-First Hospitality Touch

Meygan Gerber | December 19, 2023

By Meygan Gerber Are your customers receiving excellent service? How can you be sure? These questions are a good place to start when examining one of the most influential aspects of business success: customer service management. In today’s business world, companies that prioritize customer satisfaction and build their strategies around people achieve higher profitability and brand loyalty. In this article, we will explore the importance of people-centricity in customer service management and how it can be applied to improve customer experiences. We will also discuss practical approaches to gathering customer feedback and how a hospit...