michael heflin
97% of Hotels Report Staffing Shortages: Why Flexible Technology Is the Solution
Michael Heflin | July 12, 2022
By Michael Heflin, Chief Revenue Officer at Stayntouch Despite continued gains in occupancy and revenue in the past 18 months, the hospitality industry still struggles with persistent and sometimes critical labor shortages. A newly released study by the American Hotel & Lodging Association (AHLA) surveyed over 500 hoteliers in May 2022 and found that nearly all of the survey respondents (97%) experienced staffing shortages, while almost half (49%) experienced severe staffing shortages. These shortages were most pronounced in housekeeping, where 58% of respondents listed it as their biggest challenge. Across America, there still remain ...
Unburdening Hospitality: How a Guest-Centric PMS Can Help Hotels Win in the Face of a Labor Crunch
Michael Heflin | May 25, 2021
By Michael Heflin, Chief Revenue Officer at StayNTouch Hotel technology exists to amplify, not burden, a hotel’s guest experience. Truly guest-centric technology should empower hoteliers to deliver their unique and ideal version of the guest experience. But great hotel technology should not only be guest-focused, it must also be management-focused, by helping hotels scale their business, and staff focused by facilitating operations, streamlining communications, and promoting employee productivity. In the face of a post-pandemic labor crunch, hotels need a mobile and guest-centric PMS to support a lean staff as they look to meet an uptic...
