Travel Recovery Needs Software to Look at the Whole Guest Journey

Larry and Adam Mogelonsky | June 30, 2021

By Larry and Adam Mogelonsky Staffing up is the name of the game for the summer surge coming out of the pandemic. With that in mind, the future of hospitality will increasingly be defined by those brands that embed a seamless technological backbone to connect the entire customer journey and save time in the process. The first step is to break it down into five broad phases – look, book, pre-stay, in-stay and post-stay. For this, you want a platform that is flexible to unknown conditions, efficient to lower costs and long-lasting by being able to incorporate future operations All these integrations and analysis across the guest jour...