Using Microlearning and Training Tech to Boost Team Morale

Larry Mogelonsky | November 15, 2017

By Larry Mogelonsky, MBA, P. Eng. (www.hotelmogel.com) Making guests happy is a noble pursuit for any hotel as we all know this translates into higher occupancies, the ability to grow rate, more asset value and quite a few other monetary advantages. While we can talk to no end about physical and operational upgrades that contribute to this goal, perhaps none is more impactful than having motivated and attentive associates servicing your customers. After all, this is a people business, so your guests' experiential satisfaction will ultimately be influenced by the happiness of your very own employees. This leads to the question about how ...