Why Asset Managers and Owners Should View Hotel Maintenance as a Revenue Opportunity

Guestware | September 24, 2018

By Mike Benjamin Hotel Preventive Maintenance (PM) has long been viewed as a necessary hotel engineering function and best practice. Most owners assume the management team is doing proper maintenance to achieve the useful life of assets (equipment, guest rooms and public spaces) and to avoid costly premature failures or replacements. Both owners and operators want to know PM's are getting done, but few prioritize and monitor maintenance as a key performance metric like they do with revenue. Research shows strong hotel maintenance is a revenue opportunity. Hotel guest satisfaction research has shown for years that guests are less likely ...