mobile messaging
What a Popular Weather Chatbot Can Teach the Hospitality Industry About Guest Messaging
ALICE | November 27, 2017
At first blush, the pairing of Poncho (a cheeky chatbot that tells you the weather, with no obvious ties to the hospitality industry) and ALICE (a hospitality messaging product that doesn't use chatbots) seems an unconventional choice to host a conversation at HX about chatbots and guest conversational interfaces. But, as a lively discussion between the panelists and audience made clear, there's a lot hospitality can learn from the popular consumer product Poncho, and a lot more to messaging - especially in this industry - than chatbots. Here are a couple of takeaways from ALICE co-founder Alex Shashou's HX panel on Monday: 1. Attitude ...
How This Newly-Opened New York Boutique Creates Relationships With Guests Before They Even Arrive On Property
ALICE | August 7, 2017
New York, NY -- Newly opened Life Hotel has selected ALICE's guest text messaging and staff technology to facilitate guest communication and power staff operations. ALICE, the hospitality industry's leading operations platform, connects every department in a hotel with one platform for all staff communication and guest requests. Life Hotel - a 98-room boutique that opened this spring in the original Nomad-neighborhood home of Life Magazine - was initially looking for a guest engagement tool, but chose the multi-purpose ALICE platform over a handful of other vendors, once they saw how ALICE improves staff coordination and request managem...
TravelClick Unveils Enhanced Artificial Intelligence-Powered Guest Messenger at HITEC
TravelClick | June 26, 2017
New Chat Feature Builds on Guest Messenger Success NEW YORK – June 26, 2017 – As a way to continue serving each hotel guest's unique needs, TravelClick a global provider of innovative, cloud-based and data-driven solutions for hotels to maximize revenue, today announced the upcoming release of its enhanced Guest Messenger, which is integrated into TravelClick's Guest Management Solutions (GMS). This latest stage of innovation, which builds on TravelClick's recent successful launch of its new Guest Messenger feature on the GMS platform, is geared toward serving hotel guests as promptly and efficiently as possible while reduc...
Is the App Dead? And Should You Be Texting with Your Guests (Instead)?
ALICE | June 12, 2017
The ALICE co-founders will join other industry experts in two back-to-back panels at HITEC to discuss the future of the guest experience. As enthusiasm over guest apps wanes, guest messaging grows in popularity. But is the app really dead? And, if so, should you be texting with your guests instead? The ALICE co-founders will join two back-to-back panels at HITEC to explore the role of apps and guest messaging in hotel guest engagement strategies. Both sessions will take place on Wednesday, June 28th, starting with the Guest Messaging panel at 2.30pm, and the Mobile Apps panel at 3.45pm. In "Text Your Guests?", experts will share best pr...
Intelity to Debut ‘Unified Messaging Portal’ at HITEC Toronto
Intelity | June 7, 2017
With guest messaging becoming the new normal, Intelity will unveil a new module that enables hoteliers to include multi-channel messaging to its industry leading mobile app solutions; Visit Intelity in Booth #722 at HITEC, June 27 to 29, at the Metro Toronto Convention Centre [Orlando, Fla. – June 7, 2017] — With the expectation of mobile messaging between guests and hoteliers growing at an astonishing rate, Intelity will debut a new Unified Messaging Portal this month at HITEC that will make SMS communications for travelers easier than ever before. Available as a standalone channel or as part of the Intelity Ice Control S...
Renowned Sonoma Hotel & Spa Came for Guest Texting, Stayed for Radio-Free Operations
ALICE | May 22, 2017
New York, NY -- MacArthur Place, Sonoma Hotel & Spa has selected hotel technology platform ALICE to upgrade their operations and provide convenience to guests through mobile messaging. The hotel is using ALICE's full suite of products - ALICE Guest, ALICE Concierge, and ALICE Staff - for their guests, concierge, and staff departments respectively. MacArthur Place, a 64-room, historic Wine Country estate, just steps from Sonoma Square, was looking for a way to text message with guests when they came across ALICE. Recognized as one of the "World's Best" Hotels in Condé Nast Traveler's annual Reader's Choice Awards, MacArthur Pl...
Paramount Hospitality Will Use Text Messaging to Drive Customer Engagement and Revenue
Paramount Hospitality Management LLC | June 2, 2016
ORLANDO, Fla – June 2, 2016 – In the hospitality industry several hotel brands have recently moved towards mobile messaging to enable guests to communicate needs during their stay. What is unique about Paramount Hospitality Management's (PHM) strategy is that the hotels will now send highly personalized messages to their guests to drive engagement and incremental revenue. Working with property management system provider Maestro to enhance current technological capabilities, PHM is set to begin rolling out personalized Short Message Service or SMS marketing campaigns targeting guests with personalized offers while they are on...
