Intelity Helping Hotels Boost Guest Satisfaction Scores With Its ICEapp and ICEbedside Tablets

Intelity | August 1, 2018

Study shows hotels adding mobile tablets to guestrooms can boost satisfaction by 47 points and those featuring a mobile app can drive approval ratings by 58 points [Orlando, Fla. – August 1, 2018] — 2018 is shaping up to be a pretty good year. A recent article published by Lodging magazine reports that "across the board, hotels are making their guests happier than ever." Citing results from a newly released J.D. Power 2018 North America Hotel Guest Satisfaction Index study, "overall satisfaction for the industry increased eight points to 825 on a 1,000-point scale." Guestroom technology is one contributing factor to hotel-s...