Nandika Udupihilla
Luxury Travel: Trends and Opportunities
Nandika Udupihilla | August 7, 2024
The global luxury travel market is booming. Not only is there an increasing spending by elite travellers to visit new places, but the preference for micro trips, escapism, and experience economy is also giving rise to the rapidly expanding tourism sector across the globe. The market is fuelled by the shifting customer behaviour of paying more for a truly memorable experience. Who is the luxury traveller? Contrary to popular belief, luxury travellers do not always mean “wealthy travellers.” For each group, luxury means a different experience. Aspiring luxury: Often millennials, they are known for being digital savvy and ...
Overcoming the IT Challenges in Hospitality Operations
Nandika Udupihilla | May 10, 2024
By Nandika Udupihilla Digitalisation is not a new trend within hospitality operations in 2024. In fact, technology adoption and smart solutions has been the backbone of successful hotel operations in the last few years, changing how guest needs are met. Technology plays a key role in streamlining service delivery within hospitality. Technology integration within office operations is also pivotal in ensuring the smooth functioning of hospitality businesses. However, the convergence of smart technology and hospitality operations does not come without challenges. While technology enhances employee capabilities and redefines hospitality ope...
Meeting the Evolving Consumer Demands in Hospitality
Nandika Udupihilla | February 1, 2024
By Nandika Udupihilla New trends are emerging in the hospitality industry, and it is vital to understand what the market changes and disruptions are to stay ahead in the competitive landscape. Keeping up with the trends that affect the global hospitality industry is the only way to deliver the experiences that consumers expect. The needs and priorities of hospitality consumers underwent heavy changes over the course of the last few years. As a result, more complex and diverse consumer expectations are on the rise. What are the new hospitality consumer expectations? According to industry experts, the top preferences that will shape ser...
