national customer service week
Customer Service Week: A Time to Celebrate Customers AND Employees
Shep Hyken | October 1, 2020
By Shep Hyken It’s my favorite time of year… the leaves change from green to gold to red, there’s a chill in the air and the holidays are right around the corner. And of course, one of my favorite “holidays” is National Customer Service Week, which happens the first full week of October each year. This year it’s October 5-9. Traditionally, Customer Service Week has been the time to highlight and celebrate the great work employees do to take care of their customers. I also believe it’s a time to think about our customers as well. With that in mind, as this week approaches, now is a great time to ask an important questi...
5 Ways to Deliver Better Service Just in Time for National Customer Service Week
Shep Hyken | September 27, 2019
By Shep Hyken National Customer Service Week is coming up soon. Every year it is the first full week in October. This is a week to celebrate and appreciate not only our customers, but also the people who make our customers happy. In fact, the original intent was to focus more on employees than customers, but I’m happy to celebrate both. In customer service, there are so many ways to do things right. In my speeches, I talk about the right way to manage first impressions, demonstrate knowledge, build rapport, ask the right questions and much, much more. I thought it would be fun to create a list of a few things that everyone should do r...
