neil schubert
Leveraging the In-Room Tablet Dashboard to Detect WiFi Signal Strength Ensures Guest Satisfaction, Loyalty
Neil Schubert | April 30, 2024
AI-powered in-room tablets with WiFi detection built into the platform can identify in real time just how healthy the WiFi connection is in each room By Neil Schubert Scaling demand for location-based services and personalized guest messaging is forcing hotel owners and operators to rethink the strength and reliability of their wireless networks. To compete effectively and support guests’ mobile devices and a property’s IoT devices, hoteliers must upgrade their network infrastructure. This is not only table stakes by which guests, conference attendees, and other visitors choose one hotel over another, but it dictates whether or no...
The New Frontier of In-Room Tablets + AI Is Here and It’s Impacting Hotel Operations, Starting With Housekeeping
Neil Schubert | March 12, 2024
AI-powered tablets can enable housekeepers to fill service requests, update room status, pinpoint their location in an emergency and more via voice command in multiple languages By Neil Schubert Imagine a businessman traveling from Italy to America. Upon entering his room for the first time, the man is greeted by name by an AI concierge who proceeds to converse with him in his native language, (i.e. Italian). The woman on screen is speaking fluent Italian, but he detects a slight American accent. He begins to converse with her, asking if she could help him order food. A room-service ordering screen appears, but the woman says she can take h...
Out With the Old, In With the New
Neil Schubert | May 17, 2023
By Neil Schubert The way guests are choosing to communicate with hotels is changing, but the fundamental importance of one-to-one engagement remains the same Remember the days of NCR cash registers and metal keys with slots behind the desk? It still brings a smile to my face, just like an old episode of Gunsmoke. It was a time when communication with guests was face-to-face. Like many of my industry colleagues, it was the personal interactions with people while working at the front desk that got me hooked on the hotel business. In the good ‘ole days, people were generally friendly and excited about traveling. The was no pre-arriv...
Twenty-Year Marriott Technology Strategist to Lead HCN Product Development in 2023
The Hotel Communication Network (HCN) | February 1, 2023
Neil Schubert joins Hotel Communication Network as Chief Product Officer to steer the strategic direction of its in-room Navigator tablets that reach 100% of guests via two-way communication Ottawa, Ontario – February 1, 2023 – Forty-year hospitality industry technologist Neil Schubert has joined Canada-based Hotel Communication Network (HCN) as Chief Product Officer. With 20 of those years spent spearheading the technology initiatives for Marriott International, Schubert brings to HCN a wealth of knowledge in application development, product management, systems integration, financial systems management, infrastructure, IT architectur...
Cloud5 Communications Taps Marriott Veteran Neil Schubert to Lead Product Management and Development
Cloud5 Communications | April 4, 2019
Industry Expert Pitches Cloud5 Hospitality Dashboard Experience as Industry Future at TechOvation Semi-Finals during HT-NEXT in New Orleans CHICAGO (April 4, 2019) – Cloud5 Communications has appointed hospitality technology professional Neil Schubert as Senior Vice President of Product Management and Development, bringing three decades of unparalleled experience and knowledge to lead the Company's product strategy and development team. Schubert will also drive development for new product innovation, featuring the Cloud5 Hospitality Dashboard Experience (HDX). Schubert will share the Company's vision for the future of hospitality ...
