nexcom
The Navy Lodge Program Honors Its 2016 Worldwide Award Winners
NEXCOM | June 7, 2017
The Navy Lodge Program announced its 2016 award winners during its annual worldwide Training and Strategy Workshop. The awards highlight outstanding guest service in a variety of different facets of the Navy Lodge. "The Navy Exchange Service Command's (NEXCOM) Navy Lodge Program is an important quality of life benefit; one we are proud to deliver to our deserving Sailors and their families," said Rear Adm. Robert J. Bianchi (Ret), Chief Executive Officer, NEXCOM. "Our Navy Lodge teams have provided exceptional professional service and displayed true leadership by building connections, trust and making our Navy community better. They hav...
American Hotel & Lodging Educational Institute Honors Navy Lodges for Commitment to Professional Development and Certification
the American Hotel & Lodging Educational Institute (AHLEI) | May 31, 2017
Orlando, Florida, May 2017—The American Hotel & Lodging Educational Institute (AHLEI) recently honored two Navy Exchange Service Command (NEXCOM) Navy Lodge properties with awards recognizing their commitment to supporting their employees and guests by providing access to continuing education, training, and professional certification, using AHLEI's resources as part of a property-wide development program. Navy Lodge Bethesda, under the leadership of general manager Ana Herrera-Ruiz, received the Military Hospitality Training Excellence Gold Award. To earn this award, a property must show an increase in guest satisfaction and m...
DiaRaquel McWilliams Named NEXCOM’s Navy Lodge Associate of the Year
May 27, 2016
DiaRaquel McWilliams, Guest Services Supervisor, Navy Lodge Yokosuka, Japan, has been named the Navy Exchange Service Command's (NEXCOM) Navy Lodge Associate of the Year for 2015. "DiaRaquel always has a smile on her face no matter what is happening in the Navy Lodge or at the front desk," said Brandon Kala, General Manager, Navy Lodge Yokosuka. "She speaks to and serves all guests with professionalism and dignity and she ensures that all her associates follow her lead in providing outstanding guest service." During summer 2015, there was a homeport change between the USS Chancellorsville (CG 62) and USS Benfold (DDG 65), as well as the...
