nicki dehler
COVID-19 and Hospitality: 7 Alternative Ways to Cut Costs and Save Your Business…BEFORE Resorting to Layoffs
Nicole Dehler, Vice President of Product Management | March 26, 2020
By Nicki Dehler The hospitality industry is entering uncharted territory. As concerns surrounding the continued transmission of COVID-19 continue to mount, we find ourselves isolated in our homes, unsure of when this pandemic will pass. What does the future hold for our communities? Moreover, what will this crisis mean for those businesses who have ceased operations due to recent recommendations and mandates for complete shutdowns? There is no denying that from a business perspective, travel and hospitality have taken the brunt of the pandemic’s economic impact. Hotels and airline companies have suffered unprecedented losses as escala...
Hoteliers: An API-First PMS Is Integral to Your Property’s Success – Here’s Why
Nicole Dehler, Vice President of Product Management StayNTouch, A Shiji Group Brand | October 31, 2019
By Nicki Dehler, VP of Product Management, StayNTouch, A Shiji Group Brand Choosing the right integrations for your property is not a black-or-white proposition. After all, different hotels have different business goals, markets and guest profiles. But choosing a deeper integration over a shallow one can make the difference between night and day for your property. An open, cloud-based infrastructure is quickly becoming an integral standard for businesses across industries, especially in the case of hospitality. Although hotels may have been historically slow to adopt new technology, forward-thinking brands are leveraging cutting-edge so...
Today’s Guests Have an Appetite for Mobile and They’re Willing to Pay for It
Nicole Dehler, Vice President of Product Management StayNTouch, A Shiji Group Brand | September 19, 2019
By Nicki Dehler, VP of Product Management, StayNTouch, A Shiji Group Brand One of the top priorities for hoteliers, according to a recent travel trends report, is a renewed focus on the “battle for the Phono-sapien.” This term was first coined by The Economist to describe the next stage of human evolution, to a mobile-first consumer who looks at their phone every 12 minutes and checks it within five minutes of waking up. In fact, according to a survey by Hotels.com, 81% of travelers say their top travel accessory is their smartphone, which is more than those who said they’d like to bring a camera or even a loved one. Around the gl...
