nicole dehler
How to Maximize Performance and Delight Guests Across Your Hotel Group
Stayntouch | August 30, 2022
By Nicole Dehler How mobile, multi-property technology can streamline chain operations, amplify revenue, increase scalability and enhance the guest experience. Independent, multi-property boutique chains have grown tremendously in the past few years, as travelers seek out unique, immersive stay experiences. These growing brands offer travelers the best of both worlds, delivering a distinct brand image and unique service philosophy of an independent property, coupled with the consistency and professionalism associated with larger chains. But as a chain grows in size, or as a brand makes the leap from single to multi-property ownership...
How Hotels Can Diversify Their Revenue Streams With Flexible & Mobile Technology
Nicole Dehler | July 20, 2022
By Nicole Dehler, VP of Product at Stayntouch Today’s hospitality market has seen a resurgence in travel demand, but in many ways it’s a much different environment than what existed prior to 2020. For one thing, the cost of labor will begin to rise as hoteliers offer increased wages, benefits and career advancement opportunities to correct chronic staff shortages. Customer demand has also changed, as guests begin to expect higher service levels, more personalization of the guest experience and more widespread adoption of hybrid travel models, such as bleisure trips or short-term rentals. Success in this new hospitality market requir...
COVID-19 and Hospitality: Why Attracting Millennial Travelers Is Essential to Your Hotel’s Recovery Plan
Nicole Dehler | April 1, 2020
By Nicki Dehler "This too shall pass" is a sentiment that surely everyone can take comfort in right now, and one which hoteliers especially should keep in mind. The continued spread of COVID-19 has taken the world by storm, and has seemingly overwhelmed the hospitality industry. As the fear of transmission continues to surge, our communities are banding together, as new emergency regulations urge us to self-isolate and avoid all non-essential travel. Currently, the timeline for a return to normalcy is anything but guaranteed: Will this 'new normal' last for a month, or three, or for the majority of 2020? While we cannot change our cu...
COVID-19 and Hospitality: 7 Alternative Ways to Cut Costs and Save Your Business…BEFORE Resorting to Layoffs
Nicole Dehler, Vice President of Product Management | March 26, 2020
By Nicki Dehler The hospitality industry is entering uncharted territory. As concerns surrounding the continued transmission of COVID-19 continue to mount, we find ourselves isolated in our homes, unsure of when this pandemic will pass. What does the future hold for our communities? Moreover, what will this crisis mean for those businesses who have ceased operations due to recent recommendations and mandates for complete shutdowns? There is no denying that from a business perspective, travel and hospitality have taken the brunt of the pandemic’s economic impact. Hotels and airline companies have suffered unprecedented losses as escala...
Why Your Property Management System Should Do More Than Manage Your Property
Nicole Dehler | August 22, 2019
Managing a successful hotel is not easy 一 Hoteliers are tasked with enhancing the guest experience, empowering their staff, and increasing their property’s bottom line. As our industry continues to adopt next-generation, guest-centric platforms, hoteliers must frequently vet emerging technology to ensure that it meets their property’s evolving needs. While there are many systems that play a critical role in the strategic optimization of a hotel’s operational structure, the PMS represents the technological heartbeat of any property. Beyond the necessary capture of reservations and financials, the PMS acts as a centralized hub of vital ...
Balancing Technology With the Human Touch in Hospitality
Nicole Dehler | August 8, 2019
By Nicole Dehler, Vice President of Product Management StayNTouch, A Shiji Group Brand Recent advances in artificial intelligence promise to revolutionize the hospitality industry, dramatically enhancing personalization, connectivity and revenue generation. But some technology experts ask: Will people still be able to make a difference, or are we entering a brave new world where self-service and intelligent communication platforms completely take over? In the past decade, technologies such as cloud computing, complex data analytics, and A.I. have swept across the hospitality landscape, modernizing formerly archaic systems that once de...
The Biggest Benefits of a Mobile PMS That Hotels Can’t Afford to Ignore
Nicole Dehler, Vice President of Product Management | July 11, 2019
By Nicole Dehler, Vice President of Product Management StayNTouch, A Shiji Group Brand The landscape of hospitality tech might be changing, but one thing is certain: mobility is far more than a passing fad. Rather, it’s the new industry standard that will shape every touchpoint of hotel operations and the guest experience. However, what does mobility mean? Is it the development of a hotel app? Is it a mobile concierge? Is it mobile check-in and mobile keyless entry? Is it a mobile property management system? What creates the perfect stack of modern, mobile technology? In fact, it’s all of those things. For those hoteliers wh...
Just Like Hotels, Not All Property Management Systems Are Created Equal
Nicole Dehler, Vice President of Product Management | June 27, 2019
The hospitality industry finds itself in a number of technological transformations. From guest-facing solutions to operational platforms, the legacy technology which once ruled our sector is slowly being replaced by modern, more agile solutions. Once slow to adopt new technology, the hospitality industry is now turning to mobile-friendly, cloud-based platforms to provide a more personalized and streamlined guest experience But in spite of their promise, hoteliers are realizing that not all PMS platforms are created equal 一 requiring new vetting process to separate the technological wheat from the chaff. Legacy PMS - not designed for m...
