5 Ways Concierge Technology Has Changed How This NYC Concierge Team Does Their Work

ALICE | March 29, 2017

By Noah Lemaich, Head Concierge, SIXTY Hotels. Changes to websites bring out the best and the worst in people. A small change in how Facebook looks incites both rage and high praise from the internet masses. SIXTY LES has worked with ALICE since October 2014; the launch was initially met with apathetic resistance "Another Hotel Vendor?! We have too many systems already!". Now, my team searches me out to ask "When will ALICE start doing ____?" or "Can we drop ____ and start using ALICE instead"? We decided to look back at the changes and additions made in last year with ALICE. ALICE identified these needs through *many* meetings with our...