North America Hotel Guest Satisfaction Index
Tale of Two Travel Markets: High-End Hotel Segments See Steady Guest Satisfaction Improvement, While More Affordable Hotel Segments Post Declines, J.D
J.D. Power | July 16, 2024
Higher Room Rates, Longer Stays and Fewer Trips Put Focus on Quality of Guest Rooms and Hotel Maintenance TROY, Mich.: 16 July 2024 — With an average daily rate (ADR) for a U.S. hotel room of $158.45 in May 2024—the second-highest month ever behind $159.01 in October 20231—virtually every traveler in every hotel price bracket is paying more for a hotel room. According to the J.D. Power 2024 North America Hotel Guest Satisfaction Index (NAGSI) Study,SM released today, travelers’ perceived value for those higher prices is very much dependent on how well the hotel delivers on their expectations. This year, the luxury and upper upsca...
Hotel Hiring Spree Pays Dividends in Customer Satisfaction, J.D. Power Finds...
J.D. Power | July 26, 2023
Staff Service, Effective Problem Resolution Keep Guests Coming Back for More Amid Ongoing Travel Boom TROY, Mich.: 26 July 2023 — With average U.S. hotel occupancy on track to reach 63.8% in 2023,1 just shy of the pre-pandemic level of 65.9%, business and leisure travelers are packing into hotels throughout North America for a second consecutive year. Hotels have risen to the challenge by ratcheting up staffing and doubling down on customer service. According to the J.D. Power 2023 North America Hotel Guest Satisfaction Index (NAGSI) Study,SM released today, staff service garners the highest level of satisfaction among all guest experi...
