online booking
Why Time Is the New Currency
Audrey Hall | April 12, 2024
By Audrey Hall “Time is money” is an often-repeated phrase attributed to Benjamin Franklin. When the aphorism was written, Franklin was pointing out that time spent not working was time not making money. Fast forward to today’s society and the value, or currency, no longer comes from the time spent working to achieve results, but on the time saved. When interacting with customers, the focus is no longer on spending more time working, but on being more efficient with time. In the context of the hospitality industry, by giving time back to guests, hotels not only extend value but increase loyalty with their customer base. The ...
10 Booking Trends & Stats That Every Hotelier Should Know to Drive Guest Experience and Revenue in 2024 and Beyond
Andrew Rubinacci | April 3, 2024
By Andrew Rubinacci Many of us grew up on the precipice of a new digital era, an inflection point after which innovations seemed to multiply to uncover possibilities that our younger selves might have dismissed as fit for a more distant future—if we imagined them at all. In 2024, innovation seems to be waiting around every corner, and no industry is exempt from its influence and subsequent transformation. The hospitality industry is now in an undeniably important state of flux: a widespread upheaval of legacy processes and platforms to make room for big tech and big ideas. Although hotel service will always have traditional roots and ...
Springer-Miller Systems Prioritizes Client Services as They Look Toward the Future
Spring-Miller Systems | February 15, 2024
Springer-Miller Systems (SMS) has been a leading software provider in the hospitality industry for over 30 years. SMS continues to look toward the future in a recent restructuring. Client service remains a priority, and to ensure their clients receive the service they deserve, SMS doubled down on Account Management. SMS has added multiple new roles across their Account Management team creating an ability to narrow their focus and provide “white-glove” services to every customer. Account Managers will now engage customers around every aspect of their business, including but not limited to product needs / recommendations, support escalat...
P3 Introduces Guaranteed Online Booking for Interconnected Rooms
P3 Hotel Software | February 7, 2023
New service launched alongside housekeeping live reporting tool as part of ‘all-in-one’ hospitality ecommerce platform February 7, 2023 — Dublin & Denver — Hotel software solutions provider P3 has become the industry’s first hotel booking engine provider to allow guests to book interconnected hotel rooms online. This pioneering new service is designed to enhance the guest journey for families and other groups, making it easier for them to guarantee their booking of interconnected rooms without the need to contact the hotel. The P3 booking engine is able to identify and secure interconnected rooms in the hotel’s property ...
Sojern and GauVendi Partner to Support Accommodation Operators Drive Direct Bookings and Revenue
Sojern | November 8, 2022
Partnership enables a new way of inventory management, attribute-based selling, to drive direct and instant sales while better meeting guest wants and needs LONDON - 20 October 2022 – Sojern, the leading digital marketing platform built for travel, and GauVendi, a sales and revenue system for hospitality, today announced a new collaboration to help accommodation operators stand out from the competition. “In our fifteenth year supporting travel our commitment to generating more direct relationships while driving online bookings is stronger than ever,” said Josh Beckwith, Managing Director, Global Strategic Accounts, Sojern. “Our...
The Top 5 Reasons Why Hotel Guests Look But Don’t Book
Brett Thoreson | September 14, 2022
By Brett Thoreson We are all familiar with ‘buyer’s remorse’ – but what about a buyer’s hesitation? The moment a consumer stares at their digital shopping cart, consumed with quiet contemplation before making the final decision to purchase. As a consumer, we’ve all been there, but as a hotel brand, this moment represents a critical obstacle. Within the hospitality industry, in particular, booking hesitation is incredibly high; in fact, conversion rates for hotel websites average between 1.7% and 2%. Although the travel industry spends billions of dollars every year driving traffic to their websites, 81% of visitors reporte...
RezRecover by CartStack Solves $10B Problem for Hotels, Resorts: Booking Abandonment
RezRecover by CartStack | June 21, 2022
Leveraging great success in the eCommerce space, CartStack enters the hospitality industry in full force to offer best in class booking recovery solution RezRecover MINNEAPOLIS, MIN (June 21, 2022) – Hospitality and travel companies across the globe are wrestling with the multibillion-dollar issue of booking abandonment, also called reservation abandonment. Founded in 2013, the leading eCommerce sales recovery platform, CartStack, has developed RezRecover to solve this costly problem for operators of hotels, resorts, and multi-property groups. The travel industry has seen a notoriously high rate of shopping cart abandonment. Data fr...
P3 Hotel Software’s Interactive Booking Experience Provides HITEC 2022 Delegates With Opportunity to Walk a Mile in Guests’ Shoes
P3 Hotel Software | June 20, 2022
June 20th, 2022: Hotel operators at this month’s HITEC conference in Orlando will get an opportunity to put themselves in their guests’ shoes thanks to an immersive interactive experience designed by P3 Hotel Software. P3 will provide delegates with a complete end-to-end walk through of their online booking journey – including features such as their artificial intelligence-powered booking engine, integrated secure payments solutions and online check-in/checkout. The company will demonstrate how hotel customers move through the booking process, the obstacles they encounter and how investing in fully integrated solutions enhances th...
