online reputation management
commingle:engage Provides Hilton Hotels Brand Compliant Social Media & TripAdvisor Guest Review Responses – From $499.
Lodging Interactive & commingle:engage | February 19, 2020
PARSIPPANY, NJ - February 19, 2020 - commingle:engage, by Lodging Interactive, the hospitality industry’s premier provider of full-service social media marketing and guest reputation management services today announced the roll-out of its Hilton Hotels brand-compliant social media marketing and guest reputation management services. Priced at just $499 per month, the Hilton Hotels brand-compliant services include fully managed weekly postings on Facebook, Instagram, and Twitter along with responding to all TripAdvisor guest reviews 7 days a week. “We challenged ourselves to create a new commingle:engage social media and reputation ...
Study Reveals 77% of Travelers More Likely to Book When Business Owners Respond to Reviews
TripAdvisor | December 13, 2019
Ipsos MORI Survey Shows 79% travelers said Personalized Responses from Owners Make Reviews More Useful, Highlighting the Importance of Management Responses 89% of Travelers Said a Thoughtful Response to a Negative Review Improved Their Impression of a Business, Showing the Effectiveness of Owners Responding to All Types of Reviews 84% of Travellers Said Polite and Respectful Response from Business Owners is Important to Them When Reading Reviews, and as a Result, They Plan a Better Trip NEEDHAM, Mass., Dec. 13, 2019 -- New research released today from Ipsos MORI in partnership with TripAdvisor has revealed that customers are mo...
How to Respond Properly to Online Hotel Reviews
Kacey Bradley | September 16, 2019
By Kacey Bradley In today’s digitally-inclined world, online reviews are a significant part of the hotel booking process. According to one study, more than 50% of travelers don’t want to book until they read reviews — typically between six and 12. They want first-hand accounts of a stay on your property, whether good or bad. The newer the feedback, the more helpful. You can’t prevent bad reviews — no matter how stellar your guest experience. What you can control is how you respond. The majority of travelers — 87% — say an appropriate response to a bad review improves their impression of the hotel. On the flip-side, a...
Choosing the Right Online Marketing Channel, a Concern for Business Owners
TripAdvisor | July 26, 2018
Online Reputation Management, Mobile Experience and Driving Direct Bookings Critical Areas of Focus for U.S. Travel Businesses, According to New TripAdvisor-Ipsos MORI Study NEEDHAM, Mass., July 26, 2018 -- TripAdvisor, Inc. (NASDAQ: TRIP) today announced the results of its 2018 "Hospitality Sector Report" in partnership with Ipsos MORI showcasing the top concerns and areas of focus for travel businesses, including hotels, restaurants, experiences, tours and attractions listed on TripAdvisor. The results of the study reveal a U.S. travel industry adapting to an increasingly mobile marketplace, focused on online reputation mana...
How to Manage Your Hotel’s Online Reputation
Magnuson Worldwide | October 2, 2017
London UK/Spokane WA - October 2, 2017 - Online reputation has become vitally important across all industries and for those operating in the hospitality sector it's an essential area to manage. Today when booking a hotel, googling and reading reviews is one of the most common steps travellers will take – it has a huge impact on your bottom line. Those hotels that fail to manage their online reputation can seriously harm the number of reservations they're achieving. It's not an area that you can afford to skip on. The sheer number of holidays and reservations made online should give you an indication of why your digital reputation ...
Meriton Serviced Apartments Chooses TrustYou To Manage Its Online Reputation
TrustYou | August 3, 2015
Singapore and Munich, Germany – August 3, 2015 – TrustYou, the international online reputation management leader, has been selected by Meriton Serviced Apartments to power its online reputation management (ORM) program. Meriton Serviced Apartments operates 13 properties around Australia's east coast, offering accommodation in studio, one-, two- and three-bedroom serviced apartments as well as its luxurious Penthouse Collection. TrustYou will provide Meriton Serviced Apartments with reputation monitoring and guest surveys. Reputation monitoring includes an analytics dashboard that allows hoteliers to understand and act upon all guest...
How Petit Palace Hotels Uses Guest Survey Feedback to Improve the Guest Experience
TrustYou | April 16, 2015
Edurne Vázquez, Strategic Projects Director at Petit Palace Hotels shares the company's success using TrustYou's surveys as part of its online reputation management program. Petit Palace Hotels is a brand of 33 design hotels located in the center of Madrid, Barcelona, Seville, Valencia and Bilbao. Q. Edurne, what is your approach to Petit Palace's online reputation management program? A. At Petit Palace Hotels, we are hyperfocused on our guests and their experiences when staying at our properties. We use guest feedback to maintain the highest standards and to fix any problems immediately. To ensure we provide the best service possible,...
Secrets of Success from Singapore’s #1 Hotel on TripAdvisor
RJ Friedlander | March 3, 2015
When your hotel is located in one of the world's top cities for tourism, how do you stand out from the hundreds of other properties to earn - and keep - the top TripAdvisor ranking? Popular with both business and leisure travelers, THE FOREST BY WANGZ is a boutique serviced apartment complex located in the heart of Singapore. The property has three different types of serviced apartments (all of which include a fully-equipped kitchenette, complimentary Internet, local calls, breakfast and parking) available for both short- and long-term stays. Impressively, THE FOREST has earned and kept the coveted number one spot on TripAdvisor since s...
