The Hotel Software You Need to Support Your Virtual Concierge

ALICE | May 16, 2017

by Alex Shashou For hotels that outsource their concierge services, request management technology can be a valuable tool to connect outsourced service providers with these hotels' in-house staff and operations. This improves the management of guest requests as well as the communication between your third-party concierge and your staff and between your third-party concierge and your guests, guaranteeing better guest service. The Rise of the Outsourced, Virtual Concierge Outsourcing concierge services in hotels is nothing new - bus companies and other hospitality brands have been placing their agents in hotels for years - but the ubiquity...