pandemic safety
Cleanliness and Communication Continue to Drive Hotel Guest Satisfaction, J.D. Power Finds
J.D. Power | July 22, 2020
A year ago, hotel summer marketing and advertising efforts were in full swing with images of epic pools, zen-like spas and cozy bed linens. Today, hotel ads are filled with images of electrostatic sprayers, updates on new cleaning protocols and offers for free last-minute cancellations. These are smart moves, according to the J.D. Power 2020 North America Hotel Guest Satisfaction Index (NAGSI) Study,SM released today, which finds that meeting guest expectations for cleanliness and proactively communicating with guests prior to arrival continue to be critical drivers of guest satisfaction. “While the COVID-19 pandemic has certainly ampli...
U.S. Travel Strongly Encourages Mask Usage, Healthy Travel Practices
The U.S. Travel Association | July 1, 2020
WASHINGTON (July 1, 2020)—U.S. Travel Association President and CEO Roger Dow issued the following statement on the importance of mask wearing and adhering to healthy travel practices at the forefront of the Fourth of July holiday and throughout the summer travel season: "While Americans move about certain regions of the country, we are keenly aware of the increase in cases as we head into the Fourth of July holiday weekend, traditionally a busy period for travel. The travel community strongly urges visitors and residents alike to wear masks and adhere to all healthy practices, such as physical distancing, frequent hand washing and remai...
