Sometimes Guest Satisfaction is as Easy as Saying Hello

Larry Mogelonsky | June 22, 2016

By Larry Mogelonsky, MBA, P. Eng. (www.lma.ca) Hello. Bonjour. Hola. Buongiorno. Ni hao. As salam Alaykom. A basic greeting from hotel staffer to hotel guest can never go wrong. It's easy; it's fast; it's a sign that you are always welcome. Even better would be to follow-up the salutation with a simple, "How are you?" or "Can I help you with anything?" And yet, at many establishments outside of the five-star or ultra-luxury snack bracket, the only hello I get is the perfunctory one at check-in – an instance where I approach the front desk and not the other way around where an employee goes out of his or her way to offer assistance...