penn state
Hiring, Supporting Justice-Impacted Individuals in the Workplace
Penn State School of Hospitality Management | October 30, 2024
UNIVERSITY PARK, Pa. — Hiring those who have criminal records or histories of incarceration serves a significant role in the integration of those individuals back into society while helping hospitality businesses withstand labor shortages, according to researchers in the Penn State School of Hospitality Management. The researchers developed a framework to guide hospitality businesses in the efforts to break down barriers of bias and destigmatize the hiring of these individuals. The team identified three major stakeholder groups — the hired employees, those in the correctional system responsible for administering and overseei...
Free Food Map Now on Penn State Go App
Penn State School of Hospitality Management | October 15, 2024
UNIVERSITY PARK, Pa. — Developed by the Food Decisions Research Laboratory in the Penn State School of Hospitality Management, the Free Food Map identifies locations throughout Centre County and across Pennsylvania that offer free food to those in need. The Free Food Map is now available to the Penn State community on the Penn State Go app. Users can find the Free Food Map on the Penn State Go app by first selecting the “University Park” app experience, then “Wellness” and finally “Free Food Sources.” “The purpose of this initiative is to increase access to information that can lessen food insecurity, food inaccessib...
Societal Factors Can Shape How Companies Best Respond After Customers Misbehave
Penn State’s School of Hospitality Management | September 11, 2024
Apologizing to customers who witness other patrons misbehave may not always be the best response for hospitality businesses, researchers find UNIVERSITY PARK, Pa. — From rule breaking and theft to verbal abuse and foul language, one customer’s behavior can negatively affect another customer’s experience. How hospitality businesses can best respond to instances of customer misbehavior can depend on the strictness of societal norms, according to a new study from researchers in the Penn State School of Hospitality Management. The study, published in the Journal of Hospitality and Tourism Management, found that customers who observe m...
Penn State Hotel and Restaurant Society Honors 10 Hospitality Management Alumni
The Penn State Hotel and Restaurant Society | August 16, 2024
UNIVERSITY PARK, Pa. — The Penn State Hotel and Restaurant Society (PSHRS) and Penn State School of Hospitality Management will honor 10 alumni during the 2024 Alumni Awards Reception, held in conjunction with the school’s 19th annual "Alumni in the Classroom" event, on Oct. 9. This year’s award ceremony will take place in the Marriott Foundation Building, the school’s Collaboratory for Inclusion and Innovation, on the University Park campus. “The vitality of the hospitality industry is matched by the engagement and success of the Penn State School of Hospitality Management alumni – who span the diverse segments and geog...
Environmental, Social Initiatives Lead to Greater Returns in High-Income Nations
PENN STATE SCHOOL OF HOSPITALITY MANAGEMENT | July 30, 2024
Hospitality firms participating in environmental, social and governance practices in high-income nations can generate increased return on assets UNIVERSITY PARK, Pa. — Global sustainability initiatives like the environmental, social and governance (ESG) investing principle may lead to greater financial gains for hospitality firms in high-income countries but not in low-income nations, according to new findings from researchers in the Penn State School of Hospitality Management. Penn State doctoral student Samantha Hwang and Professor of Hospitality Management Seoki Lee led a research team that assessed how implementing practice...
HSMAI Foundation Releases Special Report on The Transformational Power of ‘Commercial’
the HSMAI Foundation | May 24, 2024
McLean, VA (May 24, 2024) – The Hospitality Sales & Marketing Association International (HSMAI) Foundation has released a special report, “From Solos to Symphony. The Transformational Power of ‘Commercial’,” which outlines the findings of the HSMAI Foundation’s study on how industry professionals conceptualize the role and scope of commercial strategy within the hotel industry. The report is authored by Breffni M. Noone, Associate Professor at The Pennsylvania State University, and Chris Boyd, Revenue Management Specialist at Hilton. As ‘Commercial’ and ‘Commercial Strategy’ are relatively new additions to the ho...
Wait Lines May Boost Perceived Popularity of Restaurant Brands
Penn State School of Hospitality Management | April 25, 2024
UNIVERSITY PARK, Pa. — Restaurants can benefit from keeping their customers waiting, according to a new study from researchers in the Penn State School of Hospitality Management. The research, led by Associate Professor of Hospitality Management Breffni Nooneand published in the International Journal of Hospitality Management, found that the presence of a pre-process wait line, such as waiting to be seated at a restaurant, can increase perceived brand popularity of the business among first-time customers. This effect is increased when paired with a brand popularity statement from an organization that is independent of the restauran...
Event To Honor Jim Risoleo, Ted Balestreri With Hospitality Industry Awards
the Penn State Hotel & Restaurant Society | March 26, 2024
Sponsors announced for the 2024 Penn State Hotel & Restaurant Society Industry Awards and Reception UNIVERSITY PARK, Pa. — The 2024 Penn State Hotel & Restaurant Society (PSHRS) Industry Awards and Reception will be held on Tuesday, April 2, at the Penn State School of Hospitality Management on the University Park campus. The event, a tradition of the PSHRS and School of Hospitality Management since 1960, will honor Jim Risoleo, president and chief executive officer (CEO) of Host Hotels & Resorts, Inc., with the Hospitality Executive of the Year Award and Ted Balestreri, chairman and CEO of Cannery Row Company and Sard...
