Sense of Place Has a Human Side

Larry Mogelonsky | October 24, 2018

By Larry Mogelonsky, MBA, P. Eng. (www.hotelmogel.com) Too often when we refer to the concept of a 'sense of place', our thoughts tend to drift towards the physicality of a hotel – mainly its exterior and interior design elements. Yes, these are both insurmountably important towards creating a unique impression on guests and bringing them into your property's exceptional experience, but they are hardly everything. While next down the list would be guestroom design, staff uniforms, authentically local additions to F&B, lobby or spa treatments and perhaps the keepsakes you give guests at checkout, one area that you cannot overlo...