personnel management
Resolving Covid-Related Staffing Problems With Management Software
Larry Mogelonsky | November 11, 2020
By Larry Mogelonsky, MBA, P. Eng. (www.hotelmogel.com) We’re well on our way into the ‘next normal’ – a catch-all term differing from the more binary ‘new normal’ that inscribes the several of successive post-pandemic phases where operational shifts are required. What we know what our current near future is that hotels need to keep staffing costs low in order to breakeven with stricter cleaning protocols and fewer guests reserving rooms or amenities. This can in turn mean that frontline teams are often overworked and put into unfamiliar circumstances, thereby leading to morale and retention problems as well as service errors...
Give Recognition Where It’s Due
Shep Hyken | October 31, 2019
By Shep Hyken There are some pretty important people in your organization, and I bet many of them don’t know just how important they are. Most likely, they aren’t getting the recognition they deserve. I was talking about this concept with my friend, Kent Higginbotham, and he shared a perfect example of this. Kent was in the Navy, and we affectionally nicknamed him “Admiral.” While in the Navy, Kent flew helicopters. Kent mentioned that most people think the pilot and co-pilot are the most important jobs on a helicopter. No doubt, without these two—or at least one of them—the helicopter can’t take off and land. However, Ken...
