2019 Top 10 Hospitality Trends

Philippe Masset | January 7, 2019

By Philippe Masset and Jean-Philippe Weisskopf The hospitality industry has been undergoing tremendous changes and disruptions over the last two decades.What key trends have been steadily reshaping the industry and where is hospitality heading in the near future? A study conducted among EHL faculty in the fall of 2018 provides insights on past and new challenges (as well as opportunities) hospitality players need to take into consideration. The TEN trends that have reshaped (and are still reshaping) the industry: #1 - Virtual communities Social networks and in particular TripAdvisor have had a profound impact on customers. This has led ...