platform technology
Two of Mexico’s Premier Luxury Hotel Groups Trade Their Radios and Spreadsheets for a Technology Platform
ALICE | October 31, 2017
Puerto Vallarta Area, Mexico— Partner companies Tafer Hotels & Resorts and the Villa Group, representing two pioneering collections of luxury hotels and resorts in Mexico, have just introduced hospitality mobile wunderplatform ALICE to all fourteen of their distinct vacation properties. Overseeing these high-end collections to ensure that the millions of unique moving parts flow together seamlessly is Carlos Aquino, VP of Sales & Business Development, who was searching for better ways to connect his hotel departments and staff, and integrate the unique resorts with one another. "We're always on the lookout for opportunitie...
Technologies That Will Have a Major Impact on Hotels in 2017 and Beyond
ALICE | January 18, 2017
Technologies that were big in 2016, and are only getting bigger. HOTEL STAFF TECHNOLOGY. Ops is the new black. Happy staff = happy guests, and 2016 was the year where staff technology and back of house operations finally got the attention and validation it deserves. Until last year, most attention was on guest technology, particularly on guest apps and on guest-facing innovation, like keyless entry and in-room controls. Companies like Marriott and IHG poured millions into their mobile guest applications, while their staff were left to fumble with clunky, poorly designed systems. Staff are the heart of hospitality. Without them, hotels a...
3 Operations Fixes to Run Your Hotel as a Platform
ALICE | November 1, 2016
by Alex Shashou From Amazon in retail, to Uber in transportation and Airbnb in hospitality, a variety of businesses across multiple industries are embracing platform technology strategies. For the hotel industry, this new model offers an opportunity to use technology to deliver services in more convenient, faster and more transparent ways. But simply installing a new piece of software by itself isn't enough to capture the value of a platform. It's easy to make the mistake of conflating a platform with an app or a website, but a platform isn't just a piece of software. The real value comes from operational gains that result from combinin...
