3 Operations Fixes to Run Your Hotel as a Platform

ALICE | November 1, 2016

by Alex Shashou From Amazon in retail, to Uber in transportation and Airbnb in hospitality, a variety of businesses across multiple industries are embracing platform technology strategies. For the hotel industry, this new model offers an opportunity to use technology to deliver services in more convenient, faster and more transparent ways. But simply installing a new piece of software by itself isn't enough to capture the value of a platform. It's easy to make the mistake of conflating a platform with an app or a website, but a platform isn't just a piece of software. The real value comes from operational gains that result from combinin...